How Not To Treat A Customer: A Lesson From The University District Safeway
How Not To Treat A Customer: A Lesson From The University District Safeway
2008-05-22 16:30:44 by Andrew Hitchcock G+

I just got back from the Safeway in Seattle's University District where I bought one of my favorite foods: Amy's Refried Beans With Green Chiles. I went to the shortest checkout line. I didn't realize until I was already being checked out that I had had this man before.

He asked me if I knew how refried beans were made. "Uhh, no…". He explained, "They use lard. Do you think they used organic lard while making these beans?"

These are vegan refried beans, so no lard was used. I didn't really care, so I let it slip. However, he continued, "Do you think it is right that they charge more for organic food? Don't you feel like you are being taken advantage of? I mean, I don't think that is right."

Oh shit. I remember this guy. He's the asshole that tried to convince me last time that I was being swindled by the organic food industry.

I was tired of his shit and pissed off at his poor customer service. I replied flat out with the truth, "If anyone is taking advantage of me it is Safeway." I pointed to the beans, "This is cheaper at Whole Foods." I was infuriated and didn't talk to him for the rest of the transaction.

Seriously, I don't know how they let people like this into retail. You shouldn't comment on someone's purchases, but if you must, you don't insist they are getting scammed. The only reason I shop at this Safeway is because of the convenient location, otherwise their prices are high and their produce is disgusting.

Maybe it is because Amazon has drilled being customer centric into my brain, but I find this unacceptable.

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